Jerry Coleman, President 36+ Years Previous founder of Commercial Courier Express in 1974, Jerry is a veteran of the industry. Upon successfully growing Commercial Courier Express to more than 1000 vehicles and more than 1,400 employees, Jerry sold the company in 1994 to a publicly held company. After completing his five-year non-competition agreement, Jerry re-entered the business by opening DirectLink Courier in October 2000.
Jeff Kidd, Director of Terminal Operations 25+ Years Jeff, a veteran of the industry since 1985, began his transportation career with the previous successful organization Commercial Courier Express, founded by Jerry Coleman, and remained with the company after it was sold in 1994. Staying with the company through several ownership changes, Jeff gained experience in many crucial areas of the business. His experience promoted him from his early days of a lead courier to terminal manager, Corporate Customer Service, Senior Business Analyst and Technology Administrator. Jeff joined the corporate staff of DirectLink Courier in October 2000 and has been involved in all aspects of organizing the business.
Barry Kernodle, Director of Account Administration and Customer Service 31+ Years Barry began his transportation career with Commercial Courier Express in Greensboro in 1979. Throughout his career, Barry has been responsible for many areas of the business such as terminal manager, account executive, business analyst and development, and most recently directed all terminal operations. Barry joined DirectLink in 2001 and has been instrumental in positioning the company as a leader in the Mid-Atlantic and Southeast Region.
Roberta Carmichael, Customer Service Coordinator 25+ Years Roberta has been involved in customer service since beginning her transportation career in 1985. She has been very involved in account management and charged with providing client solutions to daily service requests. Her primary responsibility is serving as liaison between terminal operations and corporate clients who utilize multiple terminal locations for their daily service requirements. Roberta manages the critical “link” between our clients and their respective customers.
Barry Marshall, Fleet Administrator and Risk Manager 30+ Years Barry began his transportation career with Commercial Courier Express in Greensboro in 1980. Rising from various roles of supervision and terminal management, Barry developed his skills in Asset and Risk management. His primary background has focused on fleet management and insurance underwriting. Barry joined DirectLink in October 2000 and has been very involved in developing and maintaining the company-owned fleet and terminal facilities throughout the DirectLink system. Also, Barry remains very involved in the Human Resources function for courier personnel.